If you’re keen on leveraging tools to scale your business to new heights, a good investment is a communicative tool called an inbound number. An inbound number, such as a 1300 number, is a 10-digit virtual business number that enables organisations to accept calls nationwide.
There are many inbound number providers in the world. Teleca is one of the most prominent 1300 providers in Australia. Its claim to fame is primarily due to its attractive set of inclusions that attract businesses across all industries, such as free 1300 number leasing.
Using a Teleca inbound number is an excellent way for customers to reach businesses from across the country. While significantly cheaper than making a personal call to an entity on the other side of the world (or overseas), an inbound number still entails a small fee shared between the caller and the number’s owner.
Regardless of that, investing in a Teleca inbound 1300 number is a great way to stay ahead of the competition, especially if you plan on expanding beyond your community. If you’re curious to learn more about it, read on for some comprehensive insights on Teleca’s business number.
Let’s jump right into it.
What is an Inbound 1300 Number?
An inbound 1300 number is a business contact number used by Australian businesses to receive customer calls. Unlike personal numbers, a 1300 number is recognised everywhere within the country and is not restricted to an area code.
It enables customers to call from anywhere without incurring expensive territory call fees. It also comes with call routing features and voicemail features to help organisations systematise and scale their customer service offering.
How To Register for an Inbound Number With Teleca
Getting an inbound number with Teleca is an easy process, taking no more than 10 minutes to accomplish virtually. You simply have to pick a 1300 number, select a pricing plan, apply a form, and wait for approval.
To start, visit Teleca’s website and pick the type of inbound number you want for your business. You can pick either a 1300 number, an 1800 number, or a virtual local number.
Let’s assume you have picked the 1300 number. With Teleca, you’ll then be requested to choose between a free 1300 number, a premium 1300 number, or a memorable 1300 number.
A premium number plan is leased at an affordable $5 per month with a patterned number combination, whereas a memorable number plan is leased at $50 a month with an easy-to-memorise two or three-number pattern combination.
The free number is a random combination of numbers—but hey, you can’t beat free, right?
Following that, you should choose your pricing plan. You can pick either a $20/month promo plan or a $40/month plan, with both options being the same, offering unlimited calls to mobile and landline at a $0/min call rate. The difference is that the $20/month plan only lasts for three months before you have to switch to either a $40/month plan or a high-volume plan.
For businesses that require to handle more calls, the Enterprise pricing plan has a more robust system meant for large-scale companies with a large call volume. Pricing will differ based on the needs, and you’ll need to coordinate with a customer representative from Teleca themselves to get a final quote.
In any case, you’ll also have to fill out an online form to provide details about yourself, the service type, the hosting plan, and other pertinent information. From there, you should submit the application. Once approved, test the number and configure it using the built-in software to your liking.
Alternative 1300 Number Providers
Besides Teleca, there are several other 1300 number providers that can serve as viable substitutes. These are some of them:
- Telcoworks: Offers free pricing plans for 1300 and 1800 numbers. Also offers a live messaging feature, unlike Teleca.
- Zintel: Offers pricing plans for budding startups to large-scale enterprises.
- Alltel: Offers 1300 number plans from $9 monthly with call analytics features.
- Business 1300: One of the oldest 1300 number providers in Australia with market-leading plans and no monthly leases.
It’s important to weigh your options when picking an inbound number. Consider variables such as pricing, analytics, scalability, and features.
By being selective with your inbound number provider, you can ensure that you’ll have all you need (including the right customer support) to scale your business’s communication and customer service efforts.
That said, what sets Teleca apart from these other brands is the unlimited monthly calls that businesses can receive with the cheapest Teleca plan. This helps your business gain full utility to this communication tool with no performance bottlenecks.
8 Reasons Why an Inbound Number is Good For Your Business
Still unsure why you should get an inbound number? Here are eight reasons why securing one is almost always a good idea for businesses of all sizes.
1. Allows You to Handle Multiple Calls Simultaneously
An inbound 1300 number’s primary selling point is its ability to handle multiple callers at once. With a personal number, callers won’t be able to push through if someone else is on the line.
However, with an inbound number, callers get rerouted automatically to an open line with a customer agent representative based on preset configurations. This greatly reduces wait time and helps companies manage more inquiries daily—all in just a single number.
2. Allows You to Reroute Calls Quickly
Another perk of a 1300 number is its ability to automatically or manually reroute to the right line quickly.
For instance, if a caller calls a receptionist and states that they want to connect to the restaurant on-premise, the receptionist can easily reroute the call to the intended recipient with ease. This makes cross-communication activities between parties significantly more convenient.
3. Comes With Exclusive Business Calling Features
An inbound number is more feature-rich than a personal number for a variety of reasons.
For one, businesses can configure their settings to create an interactive voice response (IVR) system to handle menu options, making it easier for customers to contact the right personnel without having to go through a human customer service representative.
Secondly, this phone number also has a comprehensive log of the call history, enabling CS agents to track missed calls and take appropriate action. This phone also has a call recording feature to track client calls, which can be used in a variety of ways internally.
4. One Phone Number, Nationwide
Having a 1300 number means you don’t have to adjust your physical marketing campaign to adapt to different geographical locations. You can advertise your single number nationwide, enabling customers from all over to contact you easily with local toll rates.
If you want your business to reach a nationwide audience, getting a 1300 number is the way to go as it’s both cost-effective and callable from anywhere.
5. Location Flexibility
Are you planning to relocate your main office to another state? Planning to hire a remote customer service agent from across Australia? With a 1300 number, that won’t be a problem.
A business number can be connected to just about any device, from office lines to mobile phones and computers. For staff that are constantly on the go around the country, or for offices that moved a state over, they can use the 1300 number with no consequences.
This flexibility helps you maintain seamless continuity in business operations, regardless of the present location.
6. Can Be Downsized or Upgraded When Needed
Inbound number providers like Teleca typically don’t provide lock-in contracts with their pricing plans.
This enables you to downsize or upgrade your pricing plan on an as-needed basis, depending on your current demands and cash flow.
7. Promotes Brand Recognition and Boosts Reputation
A 1300 number gives an impression of trustworthiness and professionalism. It also stands out from the crowd of personal phone numbers, which can make it more memorable and increase its perceived value.
Furthermore, 1300 numbers can also be used to reinforce vanity numbers, like 1300 RUBIES. This can make your brand more recognisable to people looking to get your particular product or service.
8. Ability to Access Analytics with a Customer Portal
A 1300 number also comes with a built-in analytics tool that tracks customer data and agent performance.
Key metrics such as call volume, duration, and resolution period can all be tracked, giving your team access to information that can be used to spot patterns and enhance operations.